Online Temple Faqs

My account:

1. How do I register with OnlineTemple?

The process of registering at OnlineTemple is really simple. Just click on the “SIGNUP” tab on our homepage and provide a few basic details. Your account will be activated as soon as you click on the confirmation link sent to your email ID.

2. Why do you need my email ID?

We will need your email ID to send you all the important information like your order status, password reset links, promotional offers etc., relevant to your account.

3. Why do you need my address?

Your address will be saved in your account and we will use it to deliver your orders unless specified otherwise. We may also use your address to intimate you of any product related promotional offers matching your needs, newsletter etc.

4. Is it necessary to provide my contact number?

Your contact number will help us provide you better service by keeping you updated on your order status. Your mobile will also receive interesting updates about our latest offerings instantly.

5. Where can I view my account?

Use the “LOGIN” tab on our homepage to log into your account and view the details of your account.

6. I forgot my password. Can you help?

Click on the “Forgot Password” link on the LOGIN tab. We will send a link to your registered email ID to reset the password.

 

Payment related:

1. What are the different payment options available for me?

OnlineTemple provides you multiple payment options for your convenience. You can use Internet Banking, Visa, MasterCard and Maestro credit/debit cards in India. Whatever your online mode of payment, you can be rest assured that OnlineTemple's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

2. Is it safe to carry out banking transactions on OnlineTemple?

Your financial transactions on OnlineTemple are 100% safe and secure. All information passed during the financial transaction is encrypted for security using 128-bit SSL.

3. I have a coupon code. Where and how can I use it?

You can enter the coupon code at the time of checkout of your order to avail the special benefits that go with it.

4. How is VAT and service tax applied on the products that you offer?

The taxes as applicable by the Government of India will be applied on our products and services.

 

Policies:

1. When and how can I cancel my order?

You can cancel your order before it reaches the “order shipped” status, which is the same day of order placement. Do get in touch with our customer support for further details. Go through our "Cancellation Policy" to know more about the cancellation procedure.

2. I want to exchange my order with a different product. How do I do it?

Any exchange required by you for your order will be considered if you do it on the same day on which you placed the original order. Do get in touch with our customer support for further details.

3. I am not satisfied with the product. Can I claim for a refund?

Please click here to know about our refund policy.

4. Are my details kept confidential? What is your privacy policy?

Click here to know how secure your information is with us.

 

My order:

1. Where can I see my order?

You can see your order under “My Account” once you log into your OnlineTemple account.

2. How can I track my order?

Simply enter your tracking number in the “Track Order” option on homepage of courier service provider's website.

3. I did not receive my order. How can you assist?

We regret the inconvenience. Please get in touch with our customer support along with the order details and we will assist you.

4. What is the estimated delivery time once I place the order?

We will try our best to deliver your order at the earliest possible. However, based on the accessibility of your location, the availability of Prasad from the temple, it might take some time. Typically, it takes an approximate of 7 to 10 working days for you to receive the order from the date of placing the order.


General:

1. Where can I share my feedback about your products and services?

We would love to hear from you. Your feedback will help us improve our services. Please share your valuable inputs under the “Feedback” tab on our homepage.

2. I want to receive notifications for all the special events and festivals. Can you email me?

Please follow us on Facebook, Twitter to stay updated with all the special events and festivals. You can also sign-up with us to receive communication about special events and festivals.

3. How can I receive notifications for special offers and promotions?

Please sign-up for our special promotional offers, discounts and other exciting offers with your email ID and we will keep you informed.

 

Technical:

1. Do you use cookies?

Yes, please refer to our Privacy Policy for more details.

2. Can I use your website on any browser?

OnlineTemple is compatible with various browsers like IE9 and above, Chrome and Firefox.